Benefits & Money Advice for LB Hounslow Council Tenants

Closed 8 Dec 2018

Opened 5 Nov 2018


Consultation with Hounslow Residents to Help Mitigate the Impact of Welfare Reforms

There have been a number of changes to the benefit system in recent years. Some residents have already experienced this change by moving on to Universal Credit (UC) and others will move onto UC  in the coming months.

We know with any changes to the benefit system it can cause problems, whether that means there are delays in payments or confusion in understanding what to do. These current changes have in some cases left people in poverty not knowing where to turn for advice. In recent years we have not only seen an increase in In work poverty, food poverty but also fuel poverty.

As a council we already provide access to face to face free impartial and confidential money and benefits advice to council tenants via its internal welfare benefits and money advice team. Wider residents of Hounslow can access advice through the council funded CAB services available across the borough. Other services offer employment, skills development and educational support whilst a range of organisations across the borough provide help with food poverty through food banks or specialist advice in a number of areas the aim of which ultimately is to help reduce the impact of welfare reforms and promote sustainable communities.

We wish for our Council anti-poverty strategy to be needs led based on what our residents want and need, which is why we are asking you to complete this questionnaire.  This will help us gain a better understanding of your needs and what kind of support we should provide you going forward.

What Happens Next

This consultation is now closed. Thank you to everyone who took part. 


  • All Areas